INFOMATIC Support and Professional Services

INFOMATIC offer Professional Services from the installation of turn-key M-Files Solutions through to the
minimum training or advise that you may need to get started with M-Files. We are also available
in an ongoing M-Files support capacity either on an ad-hoc per hour basis or pre-booking blocks
of hours Professional Services / Support hours to suit your requirements.

INFOMATIC also offer M-Files Professional Services to other M-Files Resellers both in Australia
and Internationally.

A typical M-Files installation scenario involves minimal financial and technical risk by utilising
a M-Files trial license and establishing a 'Proof of Concept' (POC) installation before proceeding. This
approach allows clients to clearly see M-Files configured to support the document management aspects
of their business applications and processes before continuing. A POC, to gain user acceptance, can
generally be established in one day. M-Files licenses can also be purchased as required rather than
up front which also reduces risk.

INFOMATIC is also backed by the resources of M-Files European and US operations.

TeamViewer remote sessions by
arrangement with INFOMATIC.

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Tel: 03-9038-8742

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Remote Support


or Training

The M-Files Professional Support Subscription provides users with a number of benefits including;

  • A new version / major upgrade including new features and enhancements, generally every year.
  • Minor software releases to support changes to the Microsoft Windows and Office.
  • Technical support related to the product itself as opposed to professional consulting services.

M-Files On-Premises licenses include the support subscription in the initial license price and can be renewed
annually. We highly recommend maintaining a support subscription while you continue to use M-Files.

M-Files Cloud Support Subscription is included in the monthly rate for the M-Files Cloud license.